Customer Service | Customer Experience | Employee Experience | Consultora Cultura Organizacional Barret Model | Coach profissional

Currently working as Consultant and Mentor in Customer Service and Customer Experience segment, developing innovative strategies in line with the culture of customer centricity.

A strong track record of 23 years leading customer care and providing a positive impact on businesses, leveraging their growth and enhancing prospects of success. Focus on a culture of transformation and customer centricity promoting a customer obsession mindset, a positive employee experience and delivering outstanding results to all stakeholders.

I believe the experience of the business combining all stakeholders (clients, providers, employees and shareholders) needs, and a strong customer centricity culture, could leverage the potential and the growth of the business on the next decades.

I am the founder of CX Lab Brazil and CX Lab University, companies that
offer a portfolio of consulting services and corporate education
specialized in Customer Service and Customer Experience. Our purpose is
to positively impact businesses that aim to grow, innovate, and thrive
through cultural transformation focused on building customer, employee,
and business experiences.